Refund policy

At Vintage Culture, each piece is handcrafted, upcycled, and uniquely made. Because of the one-of-a-kind nature of our items, we operate with a strict no-refund and no-return policy.

No Refunds

All sales are final. We do not offer refunds for:

  • Wrong size ordered

  • Change of mind

  • Customer error

  • Items worn or washed

No Returns / No Exchanges

Due to the 1-of-1 nature of each piece, we cannot accept:

  • Returns

  • Size exchanges

  • Style exchanges

Once an item is purchased, it belongs exclusively to you.

Damaged or Incorrect Items

If your item arrives damaged during delivery or incorrect:

  • Contact us within 48 hours of receiving it

  • Email or WhatsApp us with:

    • Your order number

    • Clear photos of the damage or incorrect item

We will assess the issue and provide the appropriate support.

Alterations & Fixes 

If the issue is minor and fixable:

  • We may offer an alteration or repair

  • Customer is responsible for return delivery unless otherwise stated

Thank you for understanding the care that goes into creating every piece.